Change Organizational Model Research Paper Example | Topics and Well Written Essays - 1500 words

Change Organizational Model - Research Paper Example The guiding principle of Mace Ford is that it manages both new just as trade-in vehicle deals. Through its exhibition, the organization expects to give its clients the vehicles that hold the most proper amalgamation of style, execution and wellbeing for fulfilling their careful needs and needs. Mace Fiord gives its clients the affirmation of finding the specific vehicle for them that meets their necessities. 3.0 Organizational Development Problem in Mace Ford and Its Causes Considering the tasks of Mace Ford in the course of recent years, it has been assessed that the most critical issue that it looked in its operational lifecycle is that of dealing with the adjustments in its new area on Highway 41 South, US. The business that they had with Ford has prompted this adjustment in area in light of the fact that after the arrangement, Mace Ford should have Ford trucks, the line of which is a lot greater than the line of vehicles (Hayes, 2009). Many causes have been distinguished for the possibility issue in the hierarchical advancement of Mace Ford after its business with Ford. With the move of evolving area, the association confronted the test of keeping up viable inside correspondence. The organizations’ individuals like that of the specialists, contractual workers and laborers refered to issues referencing incapable getting of hierarchical data. The administration at Mace Ford was not having the option to guarantee that state-of-the-art data was gotten by every representative. The administration and operational controlling heads couldn't give the fitting way to getting to the frameworks of the organization in the underlying periods of its activities in the new area. The administration of the organization was a lot of occupied with keeping up the planned... Considering the tasks of Mace Ford in the course of recent years, it has been assessed that the most critical issue that it looked in its operational lifecycle is that of dealing with the adjustments in its new area on Highway 41 South, US. The vendor that they had with Ford has prompted this adjustment in area in light of the fact that, after the arrangement, Mace Ford should have Ford trucks, the line of which is a lot greater than the line of vehicles (Hayes, 2009). Many cases have been recognized for the possibility issue in the hierarchical advancement of Mace Ford after its vendor with Ford. With the move of evolving area, the association confronted the test of keeping up compelling interior correspondence. The organizations’ individuals like that of the specialists, temporary workers, and laborers refered to issues referencing inadequate getting of hierarchical data. The administration at Mace Ford was not having the option to guarantee that cutting-edge data was gotten by every worker. The administration and operational controlling heads couldn't give the proper way to getting to the frameworks of the organization in the underlying periods of its activities in the new area. The administration of the organization was a lot of occupied with keeping up the planned arrangement for the area change and clinging to the current requests of Ford and therefore they couldn't sort out their inner correspondence appropriately. The managing an individual representative is additionally a significant assignment for the administration.

The History and Process of Textile Production

The History and Process of Textile Production The production of materials, or fabric and texture materials, is one of humanity’s most seasoned exercises. In spite of the extraordinary advances underway and assembling of garments, the production of normal materials still right up 'til the present time depends on the successful change of fiber into yarn and afterward yarn to texture. All things considered, there are four essential strides in the assembling of materials which have continued as before. The first is the gather and cleaning of the fiber or fleece. The second is checking and turning into strings. The third is to mesh the strings into fabric. In conclusion, the fourth is to design and sew the material into garments. Early Production Like food and sanctuary, dress is a fundamental human prerequisite for endurance. At the point when settled Neolithic societies found the upsides of woven filaments over creature covers up, the creation of fabric rose as one of humankinds crucial advances drawing on existing basketry methods. From the soonest hand-held shaft and distaff and essential hand loom to the profoundly robotized turning machines and force weaving machines today, the standards of transforming vegetable fiber into material have stayed consistent: Plants are developed and the fiber gathered. The strands are cleaned and adjusted, at that point spun into yarn or string. At last, the yarns are entwined to deliver material. Today we likewise turn complex engineered strands, however they are as yet woven together utilizing a similar procedure as cotton and flax were centuries prior. The Process, Step-by-Step Picking: After the fiber of decision was gathered, picking was the procedure that followed. Picking expelled remote issue (earth, creepy crawlies, leaves, seeds) from the fiber. Early pickers beat the filaments to relax them and evacuated flotsam and jetsam by hand. In the long run, machines utilized pivoting teeth to carry out the responsibility, creating a meager lap prepared for carding.Carding: Carding was the procedure by which the strands were brushed to adjust and go along with them into a free rope called a bit. Hand carders pulled the strands between wire teeth set in sheets. Machines would be created to do something very similar with pivoting chambers. Fragments (rhymes with jumpers) were then consolidated, curved, and drawn out into roving.Spinning. In the wake of checking made fragments and meandering, turning was that procedure that bent and drew out the wandering and wound the subsequent yarn on a bobbin. A turning wheel administrator drew out the cotton by hand. A prog ression of rollers achieved this on machines called throstles and turning mules.Warping: Warping accumulated yarns from various bobbins and wound them near one another on a reel or spool. From that point they were moved to a twist pillar, which was then mounted on a loom. Twist strings were those that ran the long way on the loom. Weaving: Weaving was the last stage in making materials and fabric. Across woof strings were entwined with twist strings on a loom. A nineteenth century power loom worked basically like a hand loom, then again, actually its activities were motorized and in this way a lot quicker.

Dumb-blonde stereotypes Essays

Imbecilic blonde generalizations Essays Imbecilic blonde generalizations Essay Imbecilic blonde generalizations Essay Tony then shows up to tell Gary that their bar is shutting down, both stunned Gary exits surrendering Dorothy, this is a cliché feel that men dont care about lady as much as alcohol, or footie. In scene 2 Gary and Tony have a beverage with the new bar landowner; the beverage is viewed as a cliché holding method for men. Scene 3 in Debs level is a decent scene since it shows how thoughtless men are, when Tony appears with a condom machine seriously wrapped, this likewise underpins the cliché thought of men being fixated on sex. Debs level is characteristically ladylike in that it is clean, spotless, splendid, simple and elegant not at all like Gary and Tonis level which is messy and over-burden with brew jars. When Debby informs Tony regarding her enthusiasm for crystal gazing Tony then gives her a cliché male perspective on it folks dont trust in such bollocks, except if they need to get off with a young lady who truly thinks (its actual). Tony then makes a joke with a sexual hint, you show me yours, Ill give you mine, again this cliché thought that men just consider sex. In scene 4 Tony and Gary go o n a bar slither to locate another bar, as referenced they approach this as though purchasing a house, as it will end up being their home starting now and into the foreseeable future. Gary makes a rundown of what to search for in a bar, the rundown incorporates investigating the outside advance (when they are flushed), and nearby take-ways (cliché chap, them becoming inebriated and getting the munchies). Over the scene Gary and Tony begin moving unsteadily in the road, this is an exceptionally cliché. In scene 5 we see Garys level which has been turned in a bar with the old bars soiled toilets and the optics. They at that point begin having a discussion about girly words like: loo, doobry, uh oh, potty, flip failure, being not quite the same as fellow words, for example, carburettor, punishment shoot-out. The girly words have an all the more delicate and undertones of home, where as the person words are connected to cliché male fixations like vehicles and football. When Dorothy comes in and Gary attempts to clarify the significance of bars to men by contrasting a bar with church building, recommending that drinking is their religion. Gary at that point authorizes the entirety of his negative behavior patterns referenced before. At the point when Gary goes to the bar he lives to-do notes for Dorothy, and she from hairy goes to the bar and does a job inversion and acts like a cliché chap does. Presently what Dorothy does is, essentially, to uncover the predominant belief system that says its socially adequate for men to carry on like this, however absolutely untouchable for lady to do likewise. The cleverness in this scene gets through the astonishment of the job inversion/breaking of generalizations giving us what we don't hope to see. The second satire I am going to take a gander at is AbFab, presently the silliness comes structure the characters breaking the cliché portrayals of lady, dissimilar to MBB where the diversion comes structure the misrepresented generalizations. AbFab is an as a rule female sitcom, there are not really any men in the program, and those that show up are normally either gay or immaterial (seen as sex objects, as lady would be seen in MBB and before sitcoms. The funniness in this sitcom originates from Patsy and Edina acting in this extraordinary, and in social terms unsatisfactory behaviour. The scene of AbFab that Ive examined is the first historically speaking scene made of AbFab. In scene 1 and all through the scene we see that Edina breaks the generalization of being a decent mother and there is a subject of job inversion wherein Edina is, is a young person and Saffy is the capable mother figure. The scene opens with Edinas room and shes in bed as she had a headache from the earlier night. This is the place we see that she had none of the characteristics of a mother: as she is chaotic, become inebriated and smokes to abundance (we see bottles, debris plate and cigarette buds everywhere throughout the room), she is reckless (as she cannot be approached to get up to go to work), she is languid and she is boisterous. The job inversion is seen when Saffy comes in and begins yelling at Edina to get going to function (as though a parent would do to their youngster), Edina responds by concealing the beverage bottle under her duvet so that Saffy doesnt see it (again as an adolescent would shroud beverages or fags). The satire originates from Edina breaking the cliché mother picture. In the second scene we see Edinas kitchen and again that is additionally secured with drink bottles all over. We see the Edina isn't at all local since she befuddles the clothes washer with a cabinet, this uncovers she is certifiably not a cliché local housewife and the diversion originates from that. Saffy is introduced as a cliché mother ought to be: mindful, dependable, handy, concerned and attempting to disclose to Edina the distinction among good and bad (as a mother ought to rather its the little girl). Edina acts in an unfeminine way, as she is uproarious, revolting, forceful and silly (like a cliché young person would be seen as). In scene 3 we meet Patsy just because, presently when she goes into the room we can tell that Saffy doesnt like her (like when guardians meet little girls beaus and think their not sufficient). Patsy shows up in a shrewd suit (this mirrors the predominance over Edina and as though she is the man in the association). She has a sixties bee sanctuary haircut, this is a return to the time that Patsy and Edina are stuck in. presently Edina sees her relationship with Patsy increasingly significant that the nurturing relationship with Saffy ( un cliché, as moms should put their children before everything else), like the relationship in MBB, where they see mates more significant than lady friends. In scene 4 we see Edina and Patsy getting things done to overabundance like drinking, smoking (these are unfeminine indecencies), later we see them consuming medications like its a regular, typical thing. Edina appears to have scarcely any maternal impulse and Patsy none, Patsy solicits whats the point from having children when everything they do is ruin your body, and not accompany you to form appears, Patsy just observes the impediments. Patsy is autonomous and in control other own sexuality with no maternal hang-ups by any means (like a cliché man, who has single night rendezvous constantly and doesnt care). Patsy breaks the cliché conventional ladylike generalizations as her life appears to rotate around; drinking, smoking, bitching, medications, and medications, those things you would anticipate that solitary a man should do, this breaks every female generalization, and that is the reason its seen as interesting to the crowd as they could never anticipate that a lady should do that. In scene 5 we meet Bubble, she is seen as and outrageous imbecilic blonde generalizations, her name probably alludes to the way that she is a numb skull, yet additionally she is turning around the generalization of the proficient female collaborator. In this scene Edina is particularly her own chief (as you would anticipate that a cliché man should be), additionally you perceive how AbFab is a universe of lady, as there are no men in it or the way that no men are referenced. We likewise perceive how savage, contemptible, coldblooded and thoroughly missing maternal emotions Edina is (you wouldnt hope to see lady like that, it splits from the cliché portrayal of lady) when she sorts out the design appear.

Is jettison a fancy word (yet another journalist uses an SAT word to insult SAT words)

In a  Washington Post  article describing the College Boards attempt to capture market share back from the ACT,  Nick Anderson writes:   Wider access to markets where the SAT now has a minimal presence would heighten the impact of the revisions to the test that aim to make it more accessible. The new version [of the SAT], debuting on March 5, will eliminate penalties for guessing, make its essay component optional and jettison much of the fancy vocabulary, known as â€Å"SAT words,† that led generations of students to prepare for test day with piles of flash cards. Nick Anderson might be surprised to discover that jettison is precisely the sort of fancy word that  the SAT tests. But then again, that would require him to do research, and no education journalist would bother to do any of that when it comes to the SAT. Because, like, everyone just knows that the SAT only tests words that no one actually uses.   That reminds me of a discussion I had a couple of days ago with  a teacher friend who was complaining that her students clung too rigidly to one side of an argument, that they had trouble understanding  nuances.   V., I said.  Your students probably dont even know what nuance is. The  concept is foreign to them.  Its a word  they see on a flash card when theyre studying for the SAT and forget five seconds later.   The people with us, both highly educated adults (and one the parent of a high school student), laughed. It had never occurred to either of them that nuance could be considered a difficult word. I was therefore obliged to give them my standard spiel about how many words that 16 year-old who never pick up a book would  consider obscure,  would actually be considered perfectly  common  by educated 50 year-olds. But since those 50 year-olds can only remember the SAT from the perspective of a high school student, they remain convinced that the words  it tests are actually obscure.   They continued to laugh, but uncomfortably. I think they were both a little  horrified.   So sorry Nick. Next time you write about the SAT, you might want to actually look at some tests and see what kind of vocabulary gets tested there. Either that, or you should make sure to avoid words like jettison and stagnated (which I happened to notice you used  later in the article). Or maybe you should just make some flash cards for your readers.

The Grand Valley Brewing Company - 1199 Words

Every business has a product that it sells with a specific design. A product analysis helps the business to understand the product’s components, how it is processed, and its economic impact upon the business before it is produced. Before the Grand Valley Brewing Company can open its doors to business, it must first evaluate its product. The Grand Valley Brewing Company (GVBC) is located in Grand Junction, Colorado, which is centrally located on the Western Slope. The median age is 37 with an average household income of $58,320 derived from the energy, agriculture, and tourism industries. Grand Junction has the best of both worlds – it is large enough to have the amenities of a city, yet small enough to be charming and community†¦show more content†¦Another important factor to marketing a beer is how it is bottled. There are many schools of thought when it comes to putting beer into a glass bottle or aluminum can. Economics plays an immense role when the decision has to be made whether to can or bottle beer. There appears to be a stigma associated with canned beer because consumers tend to think canned beer has a metallic aftertaste. Today’s advances in technology, however, have put that stigma to rest by lining the aluminum can with a water-based polymer. Furthermore, beer has many enemies, which impacts the bottling decision. Two of the greatest foes are oxygen and sunlight. Bottles tend to be expensive and are generally clear. When they are not filled to the top, oxygenation will occur and ruin a good beer. Sunlight will alter the compounds of hops while oxygen will quickly make a beer stale. Bottled beer also requires more labeling and extra packaging, which need to be disposed thus making them a not very environmentally friendly product and also makes it more expensive t o produce. GVBC is of the opinion a good craft beer should be canned. 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Question A Critical Review of Lindholm, K. J. Padilla,...

Nowadays, knowing more than one language is important not only just with communication in a multi-culture society like Australia but it also contribute in individual career. Therefore, children are born ready to become bilingual and language learner. Bilingual, according to Kessler (1997) is defined as â€Å"the alternate use or more language within the same individual† (p.17). Young children who are acquiring two languages simultaneously from birth appear to mix language at the word level, utterance level and across in small conversation level. Children often put together or combine two or more separate language in their utterances. Therefore, language mixing is a phenomenon of bilingual and happens in young children. The aim of this paper is†¦show more content†¦So, children imitate to mix two languages while communication. Moreover, from Gutierrez-Clellen, Simon-Cereijido and Erickson Leone’s point of view (2009), compared to monolingual children, bilingual children who have potentially negative consequences of language mixing that having limited memory capacity and must store words from two languages. They also lack sufficient vocabulary in one or both languages to express themselves in communication. Therefore, in other word bilingual children borrow words from the other language and mix them in their utterances. Following to Li (2007), language mixing or code- switching is occurring when a word or a phrase in one language substitutes for a word or phrase in a second language, for instance: -Dame una hamburguesa in lettuce por favour. (Give me a hamburger without lettuce, please!) After researching through observation five bilingual children Spanish- English with aged 2; 10, 3; 6, 4; 11, 5; 9 and 6; 2 (year; month) in 5177 utterances in both Spanish and English, and the result had 110 utterances of these children contained language mixing; so, Lindholm and Padilla concluded that â€Å"with age, children increasingly differentiate th eir two language systems† (p.327). As their argument draw out after investigation, Arias and Lakshmanan (2005) had same point,

Qualitative of Perceptions and Experience †Free Samples to Students

Question: Discuss about the Qualitative of Perceptions and Experience. Answer: Introduction With a focus to attain high-quality healthcare, the contemporary health system works to empower patient-centred healthcare processes that hold a keen interest in patient experience. The most widely accepted dimensions of patient care experience involve their care, respect, rights, communication, family involvement in care, accessibility and care coordination (Ignatavicius Workman, 2015). This study demonstrates a detailed account of importance of patient-care experience, patient-family care and partnering in care. A case study of Mr. William Taylor is considered as an example to deeply understand these concepts further referring the facilitators and barriers in the health-care experience of Mr. Taylor. Lastly, study details certain attributes that can work further to empower patient-centred care in Australian healthcare system. Understanding the importance of patient-care experience, patient-family centred care and partnering in the healthcare system by referring personal experience of one case study patient as well as identifying the requirements to promote patient-centred care in Australian healthcare system. Patient-care experience, patient-family centred care and partnering in care As per Marshall, Kitson Zeitz (2012) studies, patient-care experience is the array of interaction between patient and healthcare system involving functionality of nurses, physician, hospital staff, doctors, care planning, practices, barriers and facilities. Further, Rathert, Wyrwich Boren (2013) indicated that patient-family centred care is an important part of patient-centred care that develops patient care experience. But, all alone family-centred care understands the needs of patient families that positively show their involvement with healthcare professionals to help in improving care experience. Basically, the families or family members who cannot leave the hospital or stay in the hospital for some time are considered part of family-centred care. As per Australian Commission on Safety and Quality in Health Care (ACSQHC) Partnering with Consumer is an opportunity for the consumer to get benefit by working with healthcare professionals in service planning, designing care and service evaluation. This partnership in healthcare helps consumers to create more focus on patient input, needs and priorities (Dossey et al. 2012). Hibbard Greene (2013) indicated that effective consumer partnership in healthcare is interconnected with patient centred care and family centred care that helps to develop an effective patient experience. According to Morgan Yoder (2012) partnership in healthcare works to improve clinical outcomes, decrease healthcare acquired infections; improve care service delivery, effective adherence to treatment schedules and functional status. With this partnership benefits, a high-quality patient care experience can be developed that helps to cope with increasing expectations and demand in the healthcare system. Further, Davidson, Jones Bienvenu (2012) indicated that improvement in patient care experience is important to achieve contemporary priorities of healthcare delivery system. This priority involves patient preference, needs and values to be kept above all healthcare essential. Hesselink et al. (2012) opine that when healthcare management, providers, families and patients work in partnership then a better quality and safety is observed that helps to reduce cost, enhance care and deliver patient satisfaction. Lastly, family-centred care is important to attain a much satisfactory and safe patient care system especially for small childrens in health care. Morgan Yoder (2012) demonstrated an example of the United Kingdom where parents decision making in the healthcare is considered a very important part of their childrens treatment process. Further, family-centred care is important to get friendly and supportive working environment. In the provide case of Mr. Taylor it is clearly specified that he was not much satisfied by the healthcare system especially the care delivery system of the public hospital. In case of Mr. Taylor, person centred care was not observed in public hospital because he was kept at fourth priority position irrespective of his intense pain for 11 hours after fall incidence. Due to this unavailability of patient centred care and bad patient experience at the public hospital, Mr. Taylor in his next fall incidence directly went to his general physician. However, in another fall incidence, his patient experience with his General physician went very well where he was treated nicely with complete attendance, biological testing and good care. Even in his second fall incidence, his confrontation with medical surgeon working in public hospital went bad because surgeon behaviour with Mr. Taylor was rude and non-cooperative. This indicated that patient experience, in this case, was unsatisfactory as well as public healthcare management system required rectification in terms of patient-centred care and family centred care to attain better patient experience. Facilitators and barriers of Mr Taylors health-care experience within the health care system Health-care experience of patients is always a collaboration of minute experiences that can be positive or negative but the overall structure of patient care experience is defined on basis of these minute experiences. Similarly, in case of Mr. Taylor small facilitators and barriers worked to structure his patient care experience. In his recent fall situation, Mr. Taylor went to his General Physician who worked as a facilitator in his healthcare experience because GP provided him with a satisfactory treatment for his fall experience. However, GP suggested Mr. Taylor for visiting a surgeon for further treatment and diagnosis that created a barrier in his healthcare experience because of disappointing surgeon behaviour (rude and not cooperative towards his family). In this fall incident, Mr. Taylor preferred GP instead of moving to the public hospital due to his previous bad experience in public hospital. In previous fall incidence, Mr. Taylor went to the hospital but he was not treated well. Mr. Taylor was kept for 11 hours in intense pain being untreated because his priority number was four in hospital priority system. As per his response, ignorance of care at hospitals in Australia is a big issue. Hence, this priority system worked a barrier in his experience development. Further, the physical health condition of Mr. Taylor also worked as an barrier to attain a good healthcare experience because he was already suffering drastic health conditions that made his recovery very slow. Mr. Taylor suffered health conditions like hypertension, anaemia, deafness, blood pressure, enlarged prostate and reduced tuberous. Mr. Taylor considered his experience with Physiotherapist as a good one where he was provided with exercises that help him to recover. Hence, physiotherapy experience worked as a facilitator in his care experience. However, Mr. Taylor family had a very bad past experience where doctor operated his father with incorrect strategy (doctor removed his limb). The condition of Mr. Taylors father situation got bad after this operation that leads to developing of negative experience with the healthcare system. Lastly, Mr. Taylor indicated that he had a satisfactory experience with the care he received from nurses and other staff members in the hospital. B ut, a more personal approach is required to deal with the patients. Organisational attributes and processes for promoting organisational change and staff practice towards patient-centred healthcare There are various opinions, ideas and processes developed that can help in promoting organisational change as well as staff practice to attain a better patient-centred healthcare system in Australia. Hesselink et al. (2012) stated that one of the most effective attributes is to develop a culture of patient centred care where four working zones should be the improvement in leadership management staff, empowerment of quality and safety, focus on patient responsiveness and establishing a user friendly environment in the healthcare system. This could help to develop a better organisation culture strengthening patient centred care. As in case of Mr. Taylor, his bad experience at the public hospital can be recovered by implementing this culture in public healthcare system of Australia. Further, Marshall, Kitson Zeitz (2012) opine that Australian healthcare system should work on the interpersonal dimensions to strengthen its patient-centred healthcare. The interpersonal dimension involves enriching nurses and physicians training to learn interpersonal communication, workshops to enriching all employee engagement for better teamwork, promoting patient survey and feedback and active involvement of patient advisory committee in the healthcare system. Enriching interpersonal dimension can help to improve workflow within organisation resulting in better functionality (Pinto et al. 2012). As in case of Mr. Taylor, the barrier of lacking patient attention and communication created a negative patient experience, this attribute in organisation change can help to overcome such barriers in healthcare delivery system (Patient and Consumer Centred Care | Safety and Quality, 2017). Conclusion A positive patient experience along with partnership in care should be an important goal in healthcare delivery system to develop a contemporary, customised and personalised approach in Australian healthcare. As per provide case study, patient experience fluctuates as per their personal experience, family responses, experiences and advice. The patient experience is the indicator of healthcare quality and performance. Hence, organisations should implement different process and attribute for the betterment of patient care experience, partnering with care and family centred care. References Dossey, B. M., Certificate, C. D. I. N. C., Keegan, L., Co-Director International Nurse Coach Association. (2012).Holistic nursing. Jones Bartlett Publishers. Ignatavicius, D. D., Workman, M. L. (2015).Medical-Surgical Nursing-E-Book: Patient-Centered Collaborative Care. Elsevier Health Sciences. Davidson, J. E., Jones, C., Bienvenu, O. J. (2012). Family response to critical illness: Postintensive care syndromefamily.Critical care medicine,40(2), 618-624. Hesselink, G., Flink, M., Olsson, M., Barach, P., Dudzik-Urbaniak, E., Orrego, C., ... Vernooij-Dassen, M. (2012). Are patients discharged with care? A qualitative study of perceptions and experiences of patients, family members and care providers.BMJ Qual Saf, bmjqs-2012. Hibbard, J. H., Greene, J. (2013). What the evidence shows about patient activation: better health outcomes and care experiences; fewer data on costs.Health affairs,32(2), 207-214. Marshall, A., Kitson, A., Zeitz, K. (2012). Patients views of patient-centred care: a phenomenological case study in one surgical unit.Journal of Advanced Nursing,68(12), 2664-2673. Morgan, S., Yoder, L. H. (2012). A concept analysis of person-centered care.Journal of Holistic Nursing,30(1), 6-15. Pinto, R. Z., Ferreira, M. L., Oliveira, V. C., Franco, M. R., Adams, R., Maher, C. G., Ferreira, P. H. (2012). Patient-centred communication is associated with positive therapeutic alliance: a systematic review.Journal of physiotherapy,58(2), 77-87. Rathert, C., Wyrwich, M. D., Boren, S. A. (2013). Patient-centered care and outcomes: a systematic review of the literature.Medical Care Research and Review,70(4), 351-379. Patient and Consumer Centred Care | Safety and Quality. (2017).Safetyandquality.gov.au. Retrieved 29 August 2017, from https://www.safetyandquality.gov.au/our-work/patient-and-consumer-centred-care/